Privacy Policy


This Website (“Website” or “Site”) is owned by UCB, Inc. As used in this Privacy Policy, “You” or “Your” refers to users of this Website. “We” or “Us” includes UCB, Inc. (“UCB”) and its related companies.

Your privacy is important to us. UCB, Inc. is committed to maintaining the highest level of confidentiality regarding the personal information that we collect, use, maintain, and disclose. This Privacy Policy explains how we handle the personal information you provide to UCB within the United States. Please be sure to read this entire Privacy Policy before using or submitting information to this Website. This Privacy Policy applies only to data collected through this Website and does not apply to any other data collected by UCB online or offline.

UCB is not a healthcare provider (e.g., a doctor, hospital, pharmacist, etc.) and is generally not subject to the Privacy Rule under the Health Insurance Portability and Accountability Act, commonly known as HIPAA, which imposes additional requirements on healthcare providers relating to protected health information.


Your consent

By using this Website, You agree with the terms of this Privacy Policy. Whenever You submit information via this Website, You consent to the collection, use, disclosure and storage of Your information and other information received by Us as a result of such use in accordance with this Privacy Policy and the Terms of Use, and as permitted or required by applicable law.


About children

This Website is not intended for persons under the age of 18. We will not knowingly collect information from Website visitors unless You have indicated that You are age 18 or older by submitting information to Us. We encourage parents to talk to their children about their use of the Internet and the information they disclose via the Internet.


Active information collection

In general. We receive and store any information You enter on our Website. This includes information that can identify You (“personal information”), including Your first and last name, telephone number, postal address and e-mail address. We also may request information about Your age, gender, and medical condition, such as the date of Your diagnosis and medications taken. In the course of requesting this information, we also may ask You to identify Your relationship to a particular disease (e.g., as a diagnosed patient, a friend or relative of such a patient, or as a healthcare provider) as well as information related to insurance coverage. If You are a healthcare provider, we may ask for Your professional information such as your specialty or hospital affiliation. You can choose not to provide this or other information through our Website, but in general, some information about You is required in order for You to register as a member; request to subscribe to a newsletter; ask a question; or initiate other transactions on our Website.

Information from other sources. We also may periodically obtain information about You from other sources (for example, X) and add it to Your account information. Examples of information We may receive includes updated delivery and address information, which We use to correct and update our records; and demographic information. 

Information collected automatically. We automatically collect some information about Your computer when You visit our Website. For example, we will collect Your IP address, Web browser software (such as Internet Explorer), and referring Website. We also may collect information about Your online activity within our Website, such as the pages You visited. One of our goals in collecting this automatic information is to help customize Your user experience.

Cookies. We may assign Your computer a “cookie” (a small, unique identifier text file). For example, whenever You sign into the Website, we record Your member ID and name on Your member account in a cookie file on Your computer. We also may record Your password in this cookie file, if You check “Remember me.” You can always choose not to receive a cookie file by enabling Your Web browser to refuse cookies or to prompt You before accepting a cookie. Please note that if You refuse to accept cookies from our Website, You may not be able to access some of the tools we offer.

Analytics information. Our website also uses tools like Google Analytics to measure traffic to our site and how users interact with our site. Google Analytics employs cookies in order to facilitate an analysis of your use of this site; the information generated by these cookies, such as time, place and frequency of your visits to our Website, including your IP address, is transmitted to Google's location in the US and stored there.

Website users who do not want their data collected with Google Analytics can install the Google Analytics opt-out browser add-on. This add-on instructs the Google Analytics JavaScript running on websites to prohibit sending information to Google Analytics.

To opt-out of Analytics for the web, visit and install the add-on for your browser. For more details, please see the relevant help resources for your specific browser.


Use of information

Except as otherwise stated, We may use Your personal information for the following general purposes: to provide You with the services You request, including any follow-up activities; to manage Your account; to respond to Your questions and comments; to measure interest in and improve the content of our Website; to customize this Website to Your preferences; to send You information about products in which You may be interested; to solicit information from You, including through surveys; to resolve disputes or troubleshoot problems; to enforce our Terms of Use; and for other purposes specified in this Privacy Policy or described to You at the point of collection. For information regarding Your choices about such uses, please review the “Your choices” section of this Privacy Policy below.

We will not sell Your name, address, e-mail address, or any other personal information to another party for their own marketing use.


Disclosure of information

We may disclose Your personal information to other UCB affiliates worldwide that agree to treat it in accordance with this Privacy Policy. In addition, We may disclose Your personal information in the following circumstances:

  1. to third-party vendors We use to support our business (e.g., Internet service providers, hosting companies, financial institutions, and companies that provide business analytics, fulfillment services, technical support, and delivery services), in which case We will require such third parties to agree to treat it in accordance with this Privacy Policy;
  2. to trusted third-party businesses with which We partner to offer You products and services;
  3. in connection with a corporate transaction, such as the sale, assignment, or other transfer of the business of this Website to which the information relates;
  4. in response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by applicable laws or government regulations;
  5. to protect and defend the rights of UCB, this Website or the users of this Website;
  6. under circumstances We believe reasonably necessary to protect the personal safety of users of UCB, Inc.’s products and services, this Website or the public; or
  7. as is otherwise described in this Privacy Policy or at the point of collection.

We also may share aggregate or anonymous information with third parties, including advertisers and investors. This information does not contain any personal information and is used to develop content and services we believe You will find of interest.


Access, correction and deletion

You can access the personal information You have provided through this Website by contacting us at the address listed in the “How to Contact Us” section of the Privacy Policy. We will take reasonable steps to update or correct personal information in our possession that You have submitted via this Website, so long as You notify Us of any changes.

In addition, you can request that We delete Your personal information in accordance with local laws. Please submit Your request using the address listed in the “How to Contact Us” section below.


Your choices

You may choose:

  1. not to provide personal information, but that may result in Your inability to obtain certain services or use certain features of our Website;
  2. to stop receiving commercial e-mails from Us in any such message we send or by sending an e-mail to the contact address at the bottom of this policy;
  3. to delete or decline cookies by changing Your browser settings. (Click “Help” in the toolbar of most browsers for instructions.) If You do so, some of the features and services of our Website may not function properly; or
  4. to review and update Your personal information by contacting us at the link below and, if You have an online account on our Website, by logging into that account.



We take reasonable steps to protect Your personal information as You transmit Your information from Your computer to our Site and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. You should keep in mind that no Internet transmission is ever 100% secure or error–free. Therefore, although we take steps to secure Your information, we do not promise, and You should not expect, that Your personal information or other communications will always remain private.


Links to other Websites

This Website may contain links or references to other Websites. Please be aware that We do not control other Websites and that, in any case, this Privacy Policy does not apply to those Websites. We encourage You to read the privacy policy of every Website You visit.


Other terms

Your use of this Website is subject to our Terms of Use.


International users

This Website is intended for use only by U.S. residents and You have indicated that You are a U.S. resident by entering this Website. Personal information that You have voluntarily entered electronically may be delivered to servers located in the United States and other countries outside of the country in which You reside. By using the Website, You consent to the transfer of any and all personal information that You provide to Us and to our use and disclosure of such personal information as outlined in this Privacy Policy.


Your California privacy rights

California Civil Code Section 1798.83 permits customers of UCB who are California residents to request certain information regarding its disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us.


How to contact us

If You have any questions, comments, or concerns about this Privacy Policy or the information practices of this Website, You can contact us at UCB, Inc., 1950 Lake Park Drive, Smyrna, GA 30080, or contact us by email or telephone.


Changes to this privacy policy

Without prejudice to your rights under applicable law, We reserve the right to amend this Privacy Policy without prior notice to reflect technological advancements, legal and regulatory changes, and good business practices. If We change our privacy practices, an updated version of this Privacy Policy will reflect those changes and We will notify you of such changes by updating the effective date below.

This Privacy Policy was last updated September 24, 2019.


Important Safety Information

Important Safety Information you should know about NAYZILAM® (midazolam) nasal spray, CIV

What is the most important information I should know about NAYZILAM?

NAYZILAM is a benzodiazepine medicine. Taking benzodiazepines with opioid medicines, alcohol, or other central nervous system depressants (including street drugs) can cause severe drowsiness, breathing problems (respiratory depression), coma, and death.

NAYZILAM may cause serious breathing problems and excessive sleepiness (sedation). Get emergency medical help right away if any of the following occur:

  • unusually shallow or slowed breathing
  • stop breathing, which may lead to your heart stopping
  • unusually excessive sleepiness

Like other antiepileptic drugs, NAYZILAM may cause suicidal thoughts or actions in a very small number of people, about 1 in 500. Call a healthcare provider right away if you have any of these symptoms, especially if they are new, worse, or worry you:

  • thoughts about suicide or dying
  • feeling agitated or restless
  • acting aggressive, being angry, or violent
  • attempts to commit suicide
  • panic attacks
  • acting on dangerous impulses
  • trouble sleeping (insomnia)
  • an extreme increase in activity and talking (mania)
  • new or worse anxiety
  • new or worse irritability
  • other unusual changes in behavior or mood

How can I watch for early symptoms of suicidal thoughts or actions?

  • Pay attention to any changes, especially sudden changes in mood, behaviors, thoughts, or feelings.
  • Keep all follow-up visits with your healthcare provider as scheduled.

Call your healthcare provider between visits as needed, especially if you are worried about symptoms. Suicidal thoughts or actions can be caused by things other than medicines. If you have suicidal thoughts or actions, your healthcare provider may check for other causes.


  • NAYZILAM is a prescription medicine used for the short-term treatment of seizure clusters (also known as “acute repetitive seizures”) in patients 12 years of age and older.
  • NAYZILAM is a federal controlled substance (CIV) because it can be abused or lead to dependence. Keep NAYZILAM in a safe place to prevent misuse and abuse. Selling or giving away NAYZILAM may harm others and is against the law. Tell your healthcare provider if you have abused or been dependent on alcohol, prescription drugs, or street drugs.
  • It is not known if NAYZILAM is safe and effective in children under 12 years of age.

Do not use NAYZILAM if you:

  • are allergic to midazolam.
  • have an eye problem called acute narrow-angle glaucoma.

Before you use NAYZILAM, tell your healthcare provider about all your medical conditions, including if you:

  • have a history of depression, mood problems or suicidal thoughts or behavior.
  • have asthma, emphysema, bronchitis, chronic obstructive pulmonary disease, or other breathing problems.
  • have kidney or liver problems.
  • have congestive heart failure.
  • have a history of drug or alcohol abuse.
  • are pregnant or plan to become pregnant. NAYZILAM may harm your unborn baby.
  • are breastfeeding or plan to breastfeed. 

Tell your healthcare provider about all the medicines you take, including prescription and over-the-counter medicines, vitamins and herbal supplements. 

How should I use NAYZILAM?

  • Use NAYZILAM in the nose only.
  • Use NAYZILAM exactly as your healthcare provider tells you to use it and follow the Instructions for Use.
  • Your healthcare provider has prescribed NAYZILAM to treat a type of seizure called a “seizure cluster”.
  • If the seizure cluster is continuing 10 minutes after the first dose of NAYZILAM, a second dose of NAYZILAM may be used if you have been told to do so by your healthcare provider.
  • If a second dose of NAYZILAM is used, give the second dose in the other nostril.
  • Do not give more than 2 doses of NAYZILAM to treat a seizure cluster.
  • If the seizures do not stop after NAYZILAM is used, get emergency medical help right away.
  • Do not use NAYZILAM for more than one seizure cluster episode every 3 days. Do not use NAYZILAM for more than five seizure cluster episodes per month.
  • If benzodiazepines are stopped after a person takes them daily, they can cause withdrawal symptoms. Stopping benzodiazepines suddenly can cause seizures that will not stop (status epilepticus), hearing or seeing things that are not there (hallucinations), shaking, nervousness, and stomach and muscle cramps. NAYZILAM is not intended to be taken daily.
  • If you use too much NAYZILAM, call your healthcare provider or go to the nearest emergency room right away.

What should I avoid while using NAYZILAM?

  • Do not drive, operate machinery, or do other activities that require mental alertness until you know how NAYZILAM affects you.
  • Do not drink alcohol or take opioid medicines or other medicines that make you sleepy or dizzy while taking NAYZILAM until you talk to your healthcare provider. 

What are the possible side effects of NAYZILAM? 

NAYZILAM may cause serious side effects, including:

  • See “What is the most important information I should know about NAYZILAM?” for information on serious side effects of:
    • interaction with other central nervous system depressants
    • serious breathing problems and excessive sleepiness
    • suicidal thoughts or actions
  • Impaired mental alertness including memory problems. See “What should I avoid while using NAYZILAM?
  • Increase in eye pressure in people with acute narrow-angle glaucoma. See “Do not take NAYZILAM if you:

The most common side effects of NAYZILAM include:

  • sleepiness
  • headache
  • runny nose
  • nasal discomfort
  • throat irritation

These are not all the possible side effects of NAYZILAM. Call your doctor for medical advice about side effects. 

You are encouraged to report negative side effects of prescription drugs to the FDA. Visit, or call 1-800-FDA-1088, or you may contact ucbCARES® at 1-844-599-CARE.

Please see additional patient information in the Medication Guide. This information does not take the place of talking with your healthcare provider about your condition or your treatment. For more information, go to or call 1-844-599-2273.

Please talk to your healthcare provider if you have any questions or concerns about NAYZILAM.

See More


NAYZILAM is a benzodiazepine medicine. Taking benzodiazepines with opioid medicines, alcohol, or other central nervous system depressants (including street drugs) can cause severe drowsiness, breathing problems (respiratory depression), coma, and death. NAYZILAM may cause serious breathing problems and excessive sleepiness (sedation). Like other antiepileptic drugs, NAYZILAM may cause suicidal thoughts or actions. Do not use NAYZILAM if you have an eye problem called acute narrow-angle glaucoma. Do not drive, operate machinery, or do other activities that require mental alertness until you know how NAYZILAM affects you. The most common side effects of NAYZILAM include sleepiness, nasal discomfort, headache, throat irritation and runny nose.


NAYZILAM is a benzodiazepine medicine. Taking benzodiazepines with opioid medicines, alcohol, or other central nervous system depressants (including street drugs) can cause severe drowsiness, breathing problems (respiratory depression), coma, and death.